Terms of Service

These terms govern your use of the websites and products operated by Kinsei Lab. They are a contract. Reading them is the point of writing them plainly.

Where a section carries a real consequence — who you owe money to, what happens to your data when you leave, the limit on what we will pay if something goes wrong — it says so in ordinary words rather than burying it in a defined term.

“We”, “us” and “our” mean the entity named in section 3. “You” means the business that accepts these terms and anyone using the services under that business's account. “Services” means everything described in section 5.

You contract with Kinsei Lab LLC, the entity behind Kinsei Lab. Not with an individual product, and not with a separate company per product — there is one counterparty across the studio.

That single counterparty is what makes the rest of this document work. Your account is with that entity, your subscription is with that entity, your payment goes to that entity (section 29), and a claim under these terms runs against that entity. Adding a second product to your account does not create a second contract; it adds to this one.

If we ever restructure so that a product is operated by a different entity, section 51 governs and we will tell you before it takes effect.

These are the umbrella terms. They govern the commercial relationship: the account, the subscription, the payment, the liability position, the law that applies. They do not change when you move between our products.

A product may also publish its own terms, covering what is specific to that product — the feature set, its usage limits, its integrations, any commitments particular to how it works. Those terms sit on top of these; they do not replace them.

If you find a conflict this rule does not resolve, tell us. That is a defect in our documents and not something you should have to litigate.

They do not apply to third-party services you connect (section 19), to software we release under an open-source licence, which is governed by that licence, or to a separate signed agreement between us that says it supersedes these terms.

The contract is formed when you first do any of the following: create an account, accept these terms in the product, or start using the services. You do not have to sign anything for it to bind.

For a paid plan, the subscription is formed when we accept your order — in practice, when the first payment is authorised and we provision the plan. An order you place is an offer; provisioning is the acceptance.

If you are on a free tier or a trial, the contract still exists — the payment sections simply have nothing to operate on until you upgrade.

You also confirm that you are at least 18, that the business you are acting for is lawfully constituted, and that you have authority to bind it. If you accept these terms on behalf of an organisation, “you” means that organisation and you personally warrant you were authorised to accept.

We may ask for evidence of authority where a request would materially affect an account — a plan change, a data export, a deletion — and we may decline to act until we have it.

Formal notices under these terms are sent through the contact form, with “Legal notice” in the subject line so they are routed as one.

Support requests are not legal notices and do not start any clock in this document. If you intend something as a formal notice, say so — section 52 sets out how notices are given and when they take effect.

You need an account to use the services. The details you give us must be accurate and kept up to date — particularly the billing contact, since an unreachable billing contact is how an account ends up suspended for a payment failure nobody saw.

One account belongs to one legal person. Sharing a single set of credentials between people is a breach of section 11, not a way to avoid buying seats.

You are responsible for keeping your credentials confidential and for everything done under your account. We are responsible for the security of the platform (see the privacy policy, section 48); you are responsible for the security of the keys to it.

Enable multi-factor authentication where we offer it. Tell us immediately through the contact route in section 8 if you believe credentials have been compromised. We will act on that as an incident, not a ticket.

We will never ask you for your password. A message that does is not from us.

An organisation account has administrators who can invite and remove members, change permissions, alter the plan, export data and close the account. Anyone you make an administrator can do all of that on your behalf, and we will act on their instructions as yours.

Seats are per named individual. A seat may be reassigned when someone leaves; it may not be shared concurrently between two people.

Where a member's access is granted by an organisation, that organisation controls it. If your access is removed you will need to take that up with them — we cannot restore access to a workspace we do not own on the instruction of someone who is not its administrator.

Your account is one identity across the studio, not a separate registration per product. Adding a second product uses the same login, the same organisation and the same billing relationship.

Product content itself is not shared between products — the privacy policy, section 22, sets out exactly what does and does not move. This section is about the account, not the data inside it.

We ship features and whole products in beta, preview or private access. Anything so labelled is provided as-is and as-available, may change or be withdrawn without notice, and is excluded from any availability commitment.

Do not put work you cannot afford to lose into a beta. We will not intentionally destroy it, but a preview does not carry the same operational guarantees as a released product, and section 41 applies to it with particular force.

Where we give you private access before general release, treat the existence and detail of it as confidential under section 26 until we announce it.

Where we can, we will warn you first and give you a chance to fix the problem. Where the risk is immediate — an active security compromise, an ongoing abuse of another party — we may suspend first and explain immediately afterwards.

Suspension is not termination. A suspended account retains its data for the period in the privacy policy's retention table and can be restored once the cause is resolved. Termination is governed by sections 47 and 48.

For as long as your account is in good standing we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the services for your own business purposes, within the limits of the plan you are on.

That is a right of access, not a sale. We are not transferring ownership of any software to you, and nothing in these terms gives you a licence to our source code.

Breach of this section is a material breach for the purposes of section 14, and is the case where we are most likely to suspend before warning.

The services are subject to rate limits and fair-use thresholds. Where a plan states a limit, that limit applies; where it does not, use must stay within what is reasonable for the plan you are paying for.

If your usage is materially outside normal patterns and is degrading the platform for others, we will contact you and work out the right plan. We will throttle rather than cut you off, and we will not do either without telling you, except where the load is actively taking the service down.

The services connect to third-party services at your instruction. Those services are operated by other organisations under their own terms, and we do not control them.

Connecting an integration authorises a flow of data between that service and ours within the scopes you approve. You are responsible for having the right to authorise it. You can revoke it at any time from either side.

We are responsible for what we do with data we receive through an integration. We are not responsible for the availability, accuracy or security of the third-party service itself, and a failure on their side is not a failure of ours under section 37.

Some products use automated processing, including AI models, to do work inside your own workspace — drafting, summarising, spotting that something has stalled and proposing a follow-up.

Automated output is a draft until you accept it. Models get things wrong, and the responsibility for what leaves your account under your name is yours. Review before you send. Section 41 applies to model output in particular.

Where a product sends email or other messages on your behalf, you are the sender in every sense that matters: you are responsible for the content, for having the recipient's permission to contact them, and for compliance with the marketing and anti-spam laws that apply to you.

You must configure sending only from addresses and domains you are authorised to use. We may suspend sending from an account that generates significant spam complaints or bounce rates, because that damages deliverability for everyone on the platform.

You own your content. Everything you put into the services — records, documents, messages, files, configuration — stays yours, and nothing in these terms transfers ownership of it to us.

We claim no rights in it beyond the operating licence in section 23, and that licence ends when the content does.

You grant us a worldwide, royalty-free licence to host, store, copy, transmit, display and process your content — but only to the extent needed to provide, secure, back up and support the services for you, and to comply with the law.

This licence exists because running a service is technically impossible without it: a database write is a copy, a backup is a copy, and showing your own data back to you is a display. It is not a licence to do anything else. We do not use your content to market, to train general-purpose models, or to build features for other customers.

It is non-exclusive, it is limited to the purposes above, and it terminates when the content is deleted under section 48 or the privacy policy's retention table.

The services, the software behind them, our names, logos and brand, and everything we create in the course of providing them, are ours or our licensors'. Using the services does not give you any right in them beyond the licence in section 15.

You may describe publicly that you use our products. You may not use our name or marks in a way that suggests endorsement, partnership or affiliation without our written agreement.

If you send us feedback, ideas or feature requests, we may use them freely and without obligation to you — no royalty, no attribution, no confidentiality.

This is not a grab for your intellectual property. It exists so that implementing an obvious improvement someone mentioned in a support thread does not create a dispute about who owns it. If you have something you consider proprietary, do not send it as feedback; send it under section 26 and say so.

Each of us may receive information from the other that is marked confidential or that a reasonable person would understand to be confidential. Each of us will protect the other's confidential information with at least the care it uses for its own, and will use it only to perform this contract.

This does not cover information that is public through no fault of the receiver, was already known to the receiver, is independently developed, or is lawfully received from a third party. Where disclosure is legally compelled, the receiver may disclose the minimum required, after telling the other party where it is permitted to.

These obligations survive termination for three years, and indefinitely for anything that is a trade secret.

Our privacy policy explains what personal data we process, on what basis, who we share it with, where it goes and how long we keep it. It is incorporated into these terms by reference and forms part of the agreement.

Where you put personal data about your own clients or staff into a product, you are the controller of it and we are your processor, acting on your documented instructions. You are responsible for having a lawful basis for that processing and for answering the rights requests of the people concerned; we will support you in answering them.

Where a data processing agreement is required for that relationship, we will enter into one on request.

The services are sold as subscription plans. What each plan includes — features, seats, usage limits — is set out at the point of purchase and in the product, and that description forms part of this contract for the plan you buy.

Adding seats mid-term is charged pro rata for the remainder of the current period and in full from the next. Removing seats takes effect at the next renewal, not immediately.

Kinsei Lab LLC is the merchant of record for every purchase, across every product. The payment account is held there and not at product level, so that entity is who you are contracting with for the purchase, whose name appears on your card statement, who issues the invoice, and who is answerable for a refund or a chargeback.

This matters in two practical ways. If you dispute a charge, the dispute runs against that entity and is resolved there — you do not have to work out which product to raise it with. And the billing records that result sit at the parent, under the privacy policy's account-and-billing sections, rather than inside a product's own systems.

Card details go directly to our payment provider and never reach our servers. We hold a token, the card brand, its last four digits and its expiry. The provider processes some data as an independent controller for its own fraud and regulatory purposes, under its own terms, which we cannot vary.

Fees are non-refundable except as set out in section 34. Payment obligations are not conditional on you actually using the services during the period you paid for.

Prices are exclusive of tax unless stated otherwise. You are responsible for any VAT, sales tax, GST or similar charge arising on your purchase, other than tax on our own income.

Give us an accurate billing address and, where you have one, a valid tax registration number. Where a reverse charge or exemption applies, it applies only if we hold the details that establish it — supplying them late does not retrospectively change an invoice already issued.

If you are required to withhold tax from a payment, the amount payable is grossed up so that we receive what we would have received without the withholding.

We may change prices. A change takes effect at your next renewal, never mid-period, and we will tell you at least 30 days before that renewal.

If you do not accept a price change, cancel before the renewal under section 36 and the change never applies to you. Continuing past the renewal date is acceptance of the new price.

Keeping the billing contact reachable is the single thing that prevents this sequence. Overdue amounts may carry interest at the rate permitted by law, and we may recover reasonable costs of collection.

Raise a billing problem with us before raising a chargeback. A chargeback filed without contacting us first costs both sides more than the dispute is usually worth, and we may suspend the account while it is open. If you were right, we will refund you directly and faster than the card network will.

A trial gives you access for a stated period at no charge. Unless you cancel before it ends, it converts to a paid subscription at the standard rate for the plan and the payment method on file is charged.

Promotional pricing applies for the stated period only and reverts to the standard rate afterwards. One trial or promotion per organisation; creating additional accounts to repeat one is a breach of section 17.

You can cancel at any time from the account settings, without asking us and without giving a reason. Cancellation stops the next renewal; it does not end the current period, and access continues to the end of what you have paid for.

A downgrade takes effect at the next renewal. Where a lower plan has fewer seats or lower limits, bring your usage within them before then — we will tell you what needs to change rather than deleting anything to make it fit.

There is no cancellation fee and no exit charge. Getting your data out is covered by section 48.

We aim to keep the services available continuously and we design and operate them for that. We do not commit to a specific uptime percentage in these terms; where a product publishes a service level commitment under section 4, that document governs for that product.

Planned maintenance is scheduled outside peak hours where we can and announced in advance where it will be noticeable. Emergency maintenance to fix a security or stability problem may happen without notice, and we will tell you as soon as we reasonably can.

Downtime caused by something outside our infrastructure — your network, a third-party integration under section 19, a force majeure event under section 46 — is not our failure.

Support runs through the contact route in section 8 and through the product, during business hours, in English, at the level your plan describes. We aim to acknowledge quickly and to tell you honestly when something will take a while rather than going quiet.

Support covers the services working as documented. It does not cover consulting on your own systems, work on a third-party product, or building custom functionality — those are engagements, not tickets, and we are happy to talk about them separately.

We develop the services continuously. Features are added, changed and improved, and that is what a subscription buys.

We will not make a change that materially reduces the core functionality of a plan you are paying for during the period you have paid for. If we do, you may terminate under section 47 and receive a pro rata refund of the unused part.

We may retire a feature or a whole product. Where we do, we will give at least 90 days' notice for a paid product, provide an export route for the data in it, and refund the unused part of any period paid for beyond the end date.

Beta and preview features under section 13 are excluded from that notice period — they may be withdrawn at any time, which is part of what makes them beta.

In particular, we do not warrant that the services will be uninterrupted or error-free, that defects will be corrected, or that the output of any automated or AI feature will be accurate, complete or fit for the use you put it to. Section 20 says the same thing in the place where it matters most.

Nothing in this section excludes a liability that cannot lawfully be excluded.

This group allocates risk between two businesses. The price of the services reflects it: a service sold at subscription prices cannot also carry unlimited exposure to the consequences of how a customer uses it.

Nothing in these terms limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Those carve-outs come first and are not affected by the rest of this group.

This exclusion is mutual. It applies to claims in contract, in tort including negligence, for breach of statutory duty, and on any other basis.

The cap is aggregate, not per claim: a series of connected claims counts once against it. It applies to all claims taken together, whatever the legal basis.

It does not apply to your obligation to pay fees properly due, or to either party's liability under the indemnity in section 45.

You will indemnify us against claims, losses and reasonable costs arising from your content, from your use of the services in breach of these terms, or from a claim that your content infringes a third party's rights.

We will indemnify you against a claim that the services, used as permitted, infringe a third party's intellectual property rights. If such a claim is made we may, at our option, obtain the right for you to continue, modify the services so they no longer infringe, or terminate the affected subscription and refund the unused part.

In each case the indemnified party must notify the other promptly, let it control the defence, and not settle without its agreement — an indemnity given but managed by the wrong party is worth very little.

Neither party is liable for failing to perform where the cause is beyond its reasonable control — natural disaster, war, civil unrest, epidemic, government action, failure of a public network or utility, or a large-scale failure of infrastructure we do not operate.

The affected party must tell the other as soon as it reasonably can and take reasonable steps to limit the effect. Where such an event continues for more than 30 days, either party may terminate the affected subscription and we will refund the unused part of the period.

This section does not excuse a failure to pay.

These terms run from the date the contract is formed under section 6 until terminated. A subscription runs for its billing period and renews automatically under section 30.

Sections that by their nature should survive do: 22 to 26, 27, 31, 41 to 46, and 49 to 55.

On termination your access ends and any fees accrued to that date fall due. Whether you get a refund is governed by section 34.

Your data is not deleted the moment you leave. Export tools stay available for 30 days after termination so you can take everything with you, and the retention and deletion timetable in the privacy policy, section 20, governs what happens after that.

We will not hold your data hostage over a commercial dispute. If you owe us money and want your data out, you get your data out.

These terms, and any dispute arising out of or in connection with them — including any non-contractual dispute — are governed by the federal laws of the United Arab Emirates.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Talk to us first. Most disputes are a misunderstanding about an invoice or a feature, and they get resolved faster through the contact route in section 8 than anywhere else. Both parties agree to attempt in good faith to resolve a dispute in the 30 days after it is raised in writing.

Arbitration rather than a court is chosen for a practical reason rather than a defensive one: an arbitral award is enforceable in most countries under the New York Convention, and a domestic court judgment is not. With customers across the EU, the UK and the United States, that is the difference between a decision that means something wherever you are and one that only means something here.

Either party may still apply to any court of competent jurisdiction for interim or injunctive relief — to stop an ongoing infringement or protect confidential information — without waiving this section.

You may not assign or transfer these terms without our written consent, which we will not unreasonably withhold — including on a sale of your business, where consent is usually a formality.

We may assign these terms to a group company, or to a successor on a merger, acquisition or sale of the business or the assets they relate to. Where that happens we will tell you before it takes effect, and the successor is bound by these terms until it lawfully gives you notice of different ones.

Notices to us are sent through the contact form, marked as a legal notice, or on paper to Kinsei Lab LLC at Kinsei Lab, Sharjah Media City, Sharjah, United Arab Emirates. Notices to you go to the billing or administrative contact on your account, or are posted in the product where these terms allow that.

A notice sent through the form takes effect on the next business day after we acknowledge receipt. A notice we send you takes effect on the next business day after it is sent, unless we receive a delivery failure. A posted notice takes effect five business days after posting. Keeping your contact details current under section 9 is what makes this work.

These terms, together with the privacy policy and any product terms under section 4, are the entire agreement between us about the services, and replace anything said or written beforehand. Neither party has relied on any statement not set out in them — though nothing here excludes liability for fraudulent misrepresentation.

If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, or severed if it cannot be, and the rest stands.

Not enforcing a right is not a waiver of it. A waiver is only effective if given in writing, and applies only to the occasion it is given for.

Nothing in these terms creates a partnership, joint venture, agency or employment relationship, and no third party has any right to enforce them.

We may update these terms. Non-material changes — clarified wording, a corrected reference — take effect when posted, with the version and date updated in section 55.

Material changes are notified to account holders at least 30 days before they take effect. A change is material if it affects what you pay, what you may do with the services, how the agreement ends, the liability position, or the governing law and forum.

If you do not accept a material change, terminate before it takes effect under section 36 and it never applies to you. We will not treat continued use as acceptance of something we did not tell you about.

These terms are effective from 7 August 2026. They are published in English; where translated, the English text governs in the event of a discrepancy.